2. Cancellation Policy & Returns

Cancellation Policy & Returns

Last updated: 23 July 2026

We want you to be genuinely pleased with whatever you order from HARTIX. If something is not quite right, this page explains exactly how to cancel, send it back and get your money returned, in plain language and without any fuss.

I. Your Right to Cancel

As a consumer you have the right to cancel your purchase within 14 days without giving any reason. This cancellation period ends 14 days from the day on which you, or someone you have nominated, take physical possession of the goods. Where an order is delivered in several instalments, the period runs from the day the last item arrives.

II. How to Let Us Know

To exercise the right to cancel, you simply need to tell us of your decision through a clear statement — an email will do perfectly. Write to us at contact@hartix.com with your order number and we will acknowledge your cancellation right away. You are welcome to use the model form on our Withdrawal & Cancellation Form page, though you are under no obligation to. To meet the deadline, it is enough that you send your message before the 14-day period runs out.

III. Sending the Goods Back

Once you have told us you wish to cancel, please return the goods to us without undue delay and in any event within 14 days of that notification. We will provide the correct return address as soon as you contact us. Items should be sent back complete, ideally in their original packaging and in a condition that allows them to be resold.

You are responsible for the direct cost of returning the goods to us, unless the item is faulty or was sent in error, in which case we cover the return in full.

IV. How We Refund You

We will refund all payments received from you, including the standard delivery charge you originally paid, without undue delay and no later than 14 days after the day we receive the returned goods back — or, if earlier, from the day you provide evidence that you have sent them. Refunds are made using the same means of payment you used for the original transaction, and you will not incur any fees as a result.

Please note that where you chose a delivery option more expensive than our standard service, we reimburse only up to the cost of our standard delivery.

V. Reduction in Value

You are free to examine the goods as you would in a shop before buying. However, if their value is reduced because they have been handled more than was necessary to check their nature and how they work, we may deduct an amount reflecting that reduction from your refund.

VI. Faulty or Wrong Items

If anything arrives damaged, develops a fault or turns out not to match its description, your statutory rights apply in full and this is separate from the 14-day cancellation right. Get in touch, tell us what has happened, and we will arrange a repair, a replacement or a refund at no cost to you.

VII. When the Right to Cancel Does Not Apply

Certain goods are excluded from the cancellation right by law. These include items that have been made to your specification or clearly personalised, sealed goods that are not suitable for return once unsealed for reasons of hygiene, and goods that by their nature become inseparably mixed with other items after delivery.